Privacy Policy

Last updated: June 2026. Please refer to the most current version posted on this site. This Privacy Policy describes how we collect, use, and share information about you when you use our platform.

1. Information We Collect

Contact information: Name, email address, phone number, and mailing address provided when you create an account or place an order.

Research order information: Details of products ordered, quantities, and shipping address associated with each research-supply purchase.

Payment information: Payment is processed by Stripe, Inc. We do not store full credit card numbers. We retain transaction records including the last four digits of your card, billing address, and transaction amounts.

Usage data: IP address, browser type, pages visited, and time spent on the platform, collected automatically via cookies and similar technologies.

2. How We Use Your Information

We use your information to: process and fulfill research-supply orders; send transactional communications (order confirmation, shipping updates); provide customer support; and comply with legal obligations.

3. Sharing With Service Providers

We share necessary order information with shipping carriers and payment processors to fulfill your order. These parties are bound by contractual data security obligations. We do not sell your personal information to third parties.

4. SMS and Email Communications

By providing your phone number or email address, you consent to receive transactional messages related to your account and orders. Marketing communications (e.g., promotional emails or SMS) require separate opt-in consent, which you may withdraw at any time by following the unsubscribe instructions in any such message or contacting our support team. Standard messaging rates may apply for SMS.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to maintain session state, analyze platform usage, and improve the user experience. You can control cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.

6. Data Security

We implement industry-standard administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet is completely secure; we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as your account is active or as required by applicable law.

8. Your Rights

Depending on your state of residence, you may have rights to access, correct, delete, or port your personal data. To submit a request, contact our support team. Note that certain information cannot be deleted where retention is required by law.

9. Children's Privacy

This platform is not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email or by posting a notice on the platform.

11. Contact

For privacy questions or to exercise your rights, please contact our support team through the help center.